qod warranty information

QOD WARRANTY

My name is Collin Hiss. I am the person behind the development of the QOD Product. It is my utmost desire to provide you with a superior product that will last you for many golfing seasons to come. I sincerely want you to be a happy customer who is satisfied with the QOD product you have purchased.

Your satisfaction is my goal! 
If you are dissatisfied fo​​​​r any reason I will try my utmost to ensure that we solve your problem at minimum in accordance with our warranty/guarantee but we would always endeavour to exceed our obligations at all times.

I promise that this product is made carefully and we take seriously any failure that may occur.
However for your peace of mind we provide you with up to 10 years of protection for your purchase.

During the first two years QOD will provide comprehensive coverage on the total trolley for component failure. We will endeavour to get you up and running quickly if you have a problem.

My Promise To You - a "no risk warranty"

A Warranty And Guarantee To Match Its Ultra-High Quality

Ironclad Two-Year Warranty. 

60-Day Money-Back
Satisfaction Guarantee.

We want to make your first QOD Modular Golf Buggy the best golf accessory experience of your life — bar none. So we’re offering you a huge package of inclusions and guarantees.

When you order yours today, you’ll get:

  • A comprehensive two-year (or 2,000 rounds) warranty

Plus:

  • A 10-year comprehensive warranty on the frame and axle shafts
  • Two-years comprehensive warranty on the lithium battery charger
  • Five years total warranty on the battery (two comprehensive, three limited)

Plus:

You’re backed by our 100% money-back guarantee. Test your QOD out for a full 60 days. If you don’t find it makes playing and enjoying golf better than ever before, let us know. We’ll refund the full cost of your buggy.

Plus

We’ll even offer you a fixed $250 trade-in cost.
So you can buy your NEXT QOD at a substantial saving.
(we’re constantly developing and refining our design in line with our customers’ valuable feedback) 

Parts Warranty

The QOD is modular in design so we can quickly exchange a faulty part for you. If you require us to fit the part we can do that for you as well through arrangement.

For years 3 to 5 we provide you with extended limited warranty on all the major parts coverage such as the motor and gears and wheels  and up to 10 years on frame and axles. These are all expensive parts if something went wrong and we protect your interests because we are confident with our product. We obviously don’t cover you for usage wear and tear and we don’t cover you for accidental damage but we will always assist you to get you back golfing using our trolleys.

In order to get the extended warranty, we do request that you would have registered your purchase information with us so online and you to give us permission to communicate with you through email and other electronic means.

As with any vehicle there are certain maintenance obligations which we would ask that you undertake on your trolley periodically. At anytime during the life of your product you may contact us to ask for advice and assistance.